We provide immediate assistance via e-mail. Support requests received outside the hours listed below will be answered the next business day.
Online Learning/Blackboard Help Desk
Frequently Asked Questions
It is highly recommended that you read the following frequently asked questions before contacting us.
What is Blackboard?
Blackboard is an internet-based software portal and Learning management System (LMS) that supports online learning.
uses Blackboard to deliver several online courses.
How do I access generic Blackboard help and information?
To access Blackboard Help for Students on the Blackboard website, please click
This page is not specific to
courses, but will answer most student generic questions about Blackboard.
Which URL address should I use to enter Blackboard at
Please use the Blackboard Login above.
Do I need any special software on my PC to run Blackboard?
and cookies should be enabled in your browser. You may also need software on your PC
that is commonly used for files, such as Microsoft Word, PowerPoint, Quick Time, and Adobe Acrobat Reader.
What are the approved operating systems/browsers for Blackboard version 9.1?
Please go to Release 9.1 SP8 Supported Browsers & Operating Systems
for technical requirements your computer must meet to use Blackboard.
How do I get to my courses in Blackboard?
Once you log into Blackboard, you will be able to access your courses from the "My Courses" box on the Home tab, or from the Course List box on the Courses tab.
courses require special access credentials and/or are they CAC-enabled?
Courses are delivered through the
Blackboard system which is a password-protected site. Once registered with credentials supplied by
, students may access
either by user name and password or by enabling CAC access. To associate your CAC with your
Blackboard account, you must first log in to Blackboard with your user name and password.
Can I access my courses from my home computer?
Yes. Go to https://discs-dsca.blackboard.com
and use your DISCS-supplied user name and password. Unless you have a CAC reader and associated software installed, you will not have CAC-enabled access at home.
What should I do about untrusted certificates if I am registering for an online course from my home computer?
This problem is usually caused by not having the DoD Root Security Certificates loaded on your computer. This isn't
unusual if it's a privately-owned machine. Visit the DCMA site to get the latest certificates. That site has
excellent instructions on downloading and installing the latest version of the certificates. If you follow those instructions and the problem
still exists, it is unlikely that the access problem is caused by untrusted certificates and may be beyond our ability to troubleshoot. If
this problem is occurring on a USG computer, please check with your IT Support center before following the previous directions.
I previously used
’s Blackboard, but I now want to take another course. Do I need to request a new account?
If you already have a
Blackboard account, you are an "Existing User" and
will automatically add any new course to your "My Courses" list in
Blackboard. Additionally, the password provided in the welcome email for any new course will automatically replace your previous password, provided your
email address (which is your user name, as printed in the welcome email) has not changed. If you have registered for two courses and are taking them
concurrently (e.g., SCM-OC-OL and IPSR-OL), you will receive a welcome email for each course. The password associated with the second email from
will override the first and work for both courses. If your email address has changed, or you registered for the new course with a different email address, the
registration establishes a new account for you within Blackboard and will not be associated with any of your previous courses.
I forgot my user name and/or password. How do I retrieve it?
Please contact us using the email address at the top of the page for assistance with user names, passwords, and other course access issues
Blackboard account ever expire?
Yes. If you do not login at all for 90 days, your account is de-activated. Please contact the
Online Learning Help Desk to re-activate your account.
How do I change my password?
You can change your password through the Tools section within Blackboard. The Tools section is on the left side of the Home page. To change
your password click on the following links. Personal Information > Edit Personal Information > Change Password.
Can I access a
course on Blackboard again after I have completed it?
Yes. If for any reason you are unable to access the
Blackboard website after completing a course, please us using the email address at the top of
the page. Any student account left dormant for 90 days must be re-activated by
Why should I log out of Blackboard, instead of just closing the Blackboard window?
If you do not log out of Blackboard, and you are using a public computer, anyone who using the computer after you will have access to your Blackboard account, including
your grades, tests, and documents. Use the Logout button located in the upper right corner to log out of Blackboard.
I am having a problem uploading a file in Blackboard. What do I do?
Verify from the list below that the file name does not contain invalid
characters. Letters (A-Z), numbers (0-9), periods (.), and underscores (_) are the only acceptable characters.
|Invalid File Names
||Valid File Names
|file one.doc (contains a space)
|file-one.doc (contains a hyphen)
|file#1.doc (contains an unacceptable character)
|file/one.doc (contains an unacceptable character)
|file.one.doc (contains duplicate periods)
Where can I find my grades in Blackboard?
There are two grade locations in Blackboard. From within a course, click on Student Tools > Check Grades. This will give you your grades for this course only. To check your grades for all courses, click on the My Grades button in the Tools
sections located on the Home page. If your grades are in neither of these locations, please contact your instructor to find out if he or she is posting grades within Blackboard.