Online Learning Help Desk

Overview

We provide immediate assistance via e-mail. Support requests received outside the hours listed below will be answered the next business day.

Contact Info

Hours of Operation: 8:00AM – 5:00PM, Monday - Friday
Email: DISCS-DLTechAssist@tier1performance.com
Hours of Operation:
8:00AM – 5:00PM, Monday - Friday
Email:
DISCS-DLTechAssist@tier1performance.com

Frequently Asked Questions

It is highly recommended that you read the following frequently asked questions before contacting us.

General

What is Blackboard?

Blackboard is an internet-based software portal and Learning management System (LMS) that supports online learning. DISCS uses Blackboard to deliver several online courses.

How do I access generic Blackboard help and information?

To access Blackboard Help for Students on the Blackboard website, please click here. This page is not specific to DISCS courses, but will answer most student generic questions about Blackboard.

Which URL address should I use to enter Blackboard at DISCS ?

Please use the Blackboard Login above.

Technical Requirements

Do I need any special software on my PC to run Blackboard?

No. Blackboard is accessible from any computer with a broadband connection to the internet and an approved operating system/internet browser (see below). Note that JavaScript and cookies should be enabled in your browser. You may also need software on your PC that is commonly used for files, such as Microsoft Word, PowerPoint, Quick Time, and Adobe Acrobat Reader.

What are the approved operating systems/browsers for Blackboard version 9.1?

Please go to Release 9.1 SP8 Supported Browsers & Operating Systems for technical requirements your computer must meet to use Blackboard.

Blackboard Access

How do I get to my courses in Blackboard?

Once you log into Blackboard, you will be able to access your courses from the "My Courses" box on the Home tab, or from the Course List box on the Courses tab.

Do DISCS courses require special access credentials and/or are they CAC-enabled?

Courses are delivered through the DISCS Blackboard system which is a password-protected site. Once registered with credentials supplied by DISCS , students may access either by user name and password or by enabling CAC access. To associate your CAC with your DISCS Blackboard account, you must first log in to Blackboard with your user name and password.

Can I access my courses from my home computer?

Yes. Go to https://iscs-dsca.blackboard.com and use your DISCS-supplied user name and password. Unless you have a CAC reader and associated software installed, you will not have CAC-enabled access at home.

What should I do about untrusted certificates if I am registering for an online course from my home computer?

This problem is usually caused by not having the DoD Root Security Certificates loaded on your computer. This isn't unusual if it's a privately-owned machine. Visit the DCMA site to get the latest certificates. That site has excellent instructions on downloading and installing the latest version of the certificates. If you follow those instructions and the problem still exists, it is unlikely that the access problem is caused by untrusted certificates and may be beyond our ability to troubleshoot. If this problem is occurring on a USG computer, please check with your IT Support center before following the previous directions.

I previously used DISCS ’s Blackboard, but I now want to take another course. Do I need to request a new account?

If you already have a DISCS Blackboard account, you are an "Existing User" and DISCS will automatically add any new course to your "My Courses" list in Blackboard. Additionally, the password provided in the welcome email for any new course will automatically replace your previous password, provided your email address (which is your user name, as printed in the welcome email) has not changed. If you have registered for two courses and are taking them concurrently (e.g., SCM-OC-OL and IPSR-OL), you will receive a welcome email for each course. The password associated with the second email from DISCS will override the first and work for both courses. If your email address has changed, or you registered for the new course with a different email address, the registration establishes a new account for you within Blackboard and will not be associated with any of your previous courses.

I forgot my user name and/or password. How do I retrieve it?

Please contact us using the email address at the top of the page for assistance with user names, passwords, and other course access issues

Does my DISCS Blackboard account ever expire?

Yes. If you do not login at all for 90 days, your account is de-activated. Please contact the DISCS Online Learning Help Desk to re-activate your account.

How do I change my password?

You can change your password through the Tools section within Blackboard. The Tools section is on the left side of the Home page. To change your password click on the following links. Personal Information > Edit Personal Information > Change Password.

Can I access a DISCS course on Blackboard again after I have completed it?

Yes. If for any reason you are unable to access the DISCS Blackboard website after completing a course, please us using the email address at the top of the page. Any student account left dormant for 90 days must be re-activated by DISCS .

Why should I log out of Blackboard, instead of just closing the Blackboard window?

If you do not log out of Blackboard, and you are using a public computer, anyone who using the computer after you will have access to your Blackboard account, including your grades, tests, and documents. Use the Logout button located in the upper right corner to log out of Blackboard.

Other Issues

I am having a problem uploading a file in Blackboard. What do I do?

This situation occurs only in the MTCR-OL course. Verify from the list below that the file name does not contain invalid characters. Letters (A-Z), numbers (0-9), periods (.), and underscores (_) are the only acceptable characters.

Invalid File Names Valid File Names
file one.doc (contains a space) fileone.doc
file-one.doc (contains a hyphen) file_one.doc
file#1.doc (contains an unacceptable character) file1.doc
file/one.doc (contains an unacceptable character)  
file.one.doc (contains duplicate periods)  

Where can I find my grades in Blackboard?

There are two grade locations in Blackboard. From within a course, click on Student Tools > Check Grades. This will give you your grades for this course only. To check your grades for all courses, click on the My Grades button in the Tools sections located on the Home page. If your grades are in neither of these locations, please contact your instructor to find out if he or she is posting grades within Blackboard.



Contact Webmaster  |  Accessibility Statement  |  Privacy & Security  |  No FEAR Act  |  External Link Disclaimer  |  FOIA  |  USA.GOV

Web Related

Contact Webmaster
Accessibility Statement
Privacy & Security
No FEAR Act
External Link Disclaimer
FOIA
USA.GOV

Use of this DoD computer system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use may subject you to criminal prosecution. Evidence of unauthorized use collected during monitoring may be used for administrative, criminal, or other adverse action. Use of this system constitutes consent to monitoring for these purposes.

Defense Institute of Security Cooperation Studies , 2475 K. Street, Wright-Patterson Air Force Base, Ohio 45433-7641, Telephone: 937-713-3300

COE Logo
DISCS is accredited by the Council on Occupational Education

This web site is DSCA PA approved

Contact Webmaster  |  Accessibility Statement  |  Privacy & Security  |  No FEAR Act  |  External Link Disclaimer  |  FOIA  |  USA.GOV

Web Related

Contact Webmaster
Accessibility Statement
Privacy & Security
No FEAR Act
External Link Disclaimer
FOIA
USA.GOV

Use of this DoD computer system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use may subject you to criminal prosecution. Evidence of unauthorized use collected during monitoring may be used for administrative, criminal, or other adverse action. Use of this system constitutes consent to monitoring for these purposes.

Defense Institute of Security Cooperation Studies , 2475 K. Street, Wright-Patterson Air Force Base, Ohio 45433-7641, Telephone: 937-713-3300

COE Logo
DISCS is accredited by the Council on Occupational Education

This web site is DSCA PA approved

×

Commandant's Message

I'm hoping that you've not had issues finding us! As you can tell by our new website -- The Defense Institute of Security Assistance Management (DISAM) transitioned to the Defense Institute of Security Cooperation Studies (DISCS). This became effective 1 July 2016, and comes as DSCA more closely aligns the schoolhouse, its curriculum, and its mission priorities with DOD strategic guidance, and DSCA's vision for the future. The name change reflects DSCA's focus on full spectrum capability building and that the schoolhouse's mandate for training the workforce has expanded beyond Security Assistance to include all of Security Cooperation.

There are a number of transitional issues in progress and we will work with various constituencies and other supporting organizations to be as seamless as possible in our support to you. As you can see, the Institute’s website has a new URL of www.iscs.dsca.mil. In terms of you contacting DISCS, please note that "Group e-mail addresses" (such as the Registrar’s Office) will change as soon as we can work through the IT wickets, but old group email addresses should work after the change for some time. All email addresses and phone numbers for institute personnel remain the same as they were prior to changing our name to the Defense Institute of Security Cooperation Studies. Note that there have been no changes to course designations or names of the courses offered by the Institute.

This is an exciting time for the Defense Institute of Security Cooperation Studies and we looking forward to continuing our long-standing service to the security cooperation workforce for years to come as we keep pace with the environment impacting all of you as our constituents.

Sincerely,

Dr. Ron Reynolds
Commandant
Defense Institute of Security Cooperation Studies

×

Commandant's Message

I'm hoping that you've not had issues finding us! As you can tell by our new website -- The Defense Institute of Security Assistance Management (DISAM) transitioned to the Defense Institute of Security Cooperation Studies (DISCS). This became effective 1 July 2016, and comes as DSCA more closely aligns the schoolhouse, its curriculum, and its mission priorities with DOD strategic guidance, and DSCA's vision for the future. The name change reflects DSCA's focus on full spectrum capability building and that the schoolhouse's mandate for training the workforce has expanded beyond Security Assistance to include all of Security Cooperation.

There are a number of transitional issues in progress and we will work with various constituencies and other supporting organizations to be as seamless as possible in our support to you. As you can see, the Institute’s website has a new URL of www.iscs.dsca.mil. In terms of you contacting DISCS, please note that "Group e-mail addresses" (such as the Registrar’s Office) will change as soon as we can work through the IT wickets, but old group email addresses should work after the change for some time. All email addresses and phone numbers for institute personnel remain the same as they were prior to changing our name to the Defense Institute of Security Cooperation Studies. Note that there have been no changes to course designations or names of the courses offered by the Institute.

This is an exciting time for the Defense Institute of Security Cooperation Studies and we looking forward to continuing our long-standing service to the security cooperation workforce for years to come as we keep pace with the environment impacting all of you as our constituents.

Sincerely,

Dr. Ron Reynolds